Website Privacy Policy

Effective Date: June 2026

Overview

At IndyCare, we are committed to protecting your privacy and safeguarding any personal information you provide through our website and related digital services. This Privacy Policy explains how we collect, use, and protect information submitted through our website.

By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Request an appointment

  • Complete a contact form

  • Join a waitlist

  • Communicate with our office

  • Subscribe to updates or marketing communications

Information collected may include:

  • Name

  • Phone number

  • Email address

  • Date of birth

  • Reason for visit

  • Insurance or appointment-related information

  • Website usage and analytics data

We may also collect non-personal website usage information through analytics and tracking technologies, including browser type, pages visited, time spent on the site, and referral sources.

How We Use Your Information

We use the information collected to:

  • Schedule and manage appointments

  • Communicate regarding your care or requests

  • Send appointment confirmations and reminders

  • Improve website performance and user experience

  • Respond to inquiries and support requests

  • Provide updates regarding services, promotions, or practice information

  • Maintain internal records and operational functions

If you provide consent, we may also contact you through email, phone, or text message regarding healthcare services, scheduling updates, or marketing communications.

HIPAA and Medical Information

IndyCare is committed to protecting protected health information (PHI) in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Please note that submitting information through a website form or email may not always be fully secure. For sensitive medical concerns, please contact our office directly.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve functionality and analyze website traffic.

These technologies may help us:

  • Remember user preferences

  • Improve website usability

  • Measure marketing and advertising performance

  • Analyze visitor behavior through tools such as Google Analytics

You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly.

Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third-party service providers who assist in operating our website, scheduling systems, payment processing, communications, analytics, or other business operations. These providers are required to maintain appropriate confidentiality and security measures.

We may also disclose information when required by law or when necessary to protect our legal rights, patient safety, or business operations.

Data Security

We take reasonable administrative, technical, and physical precautions to protect your information from unauthorized access, disclosure, or misuse. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

Third-Party Links

This website may contain links to third-party websites or services. IndyCare is not responsible for the privacy practices or content of external websites.

Your Choices

You may opt out of marketing communications at any time by following unsubscribe instructions in emails or by contacting our office directly.

You may also request updates or corrections to your personal information where applicable.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

IndyCare – Kannapolis
1706 S. Cannon Blvd, Suite 101
Kannapolis, NC 28083
Phone: (704) 933-2273