Privacy Policy

Effective Date: June 2026

At IndyCare, protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, store, and protect information shared through our website, appointment scheduling tools, communications, and healthcare services.

By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Schedule an appointment

  • Request to be contacted

  • Complete a form on our website

  • Communicate with our office

  • Join a waitlist or subscribe to updates

Information collected may include:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Reason for visit

  • Appointment or scheduling information

  • Website usage and analytics data

We may also automatically collect certain technical information such as browser type, device information, operating system, referral sources, and website activity through analytics and tracking technologies.

How We Use Your Information

We use collected information to:

  • Schedule and manage appointments

  • Identify new and existing patients

  • Communicate regarding appointments and care

  • Send appointment confirmations and reminders

  • Improve website functionality and patient experience

  • Respond to questions and support requests

  • Maintain internal records and operational systems

  • Inform patients about services, updates, or promotions when permitted

If you consent to text messaging, we may send updates related to your appointment, including scheduling reminders or wait time notifications.

Medical Records and HIPAA

If you are an existing patient, information submitted through scheduling or intake forms may be associated with your existing medical record.

IndyCare is committed to protecting protected health information (PHI) in accordance with applicable healthcare privacy laws, including HIPAA.

Please note that while we use reasonable safeguards to protect information submitted online, electronic communication may not always be completely secure.

Information Sharing

We do not sell or rent your personal information.

We may share information with trusted third-party providers that help us operate our website, scheduling systems, communications, analytics, payment processing, or other business functions. These providers are expected to maintain appropriate confidentiality and security standards.

We may also disclose information when required by law or when necessary to protect patient safety, legal rights, or business operations.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

Security measures may include:

  • SSL encryption

  • Secured networks and systems

  • Restricted access to sensitive information

  • Encrypted transfer of protected data

  • Internal procedures designed to safeguard patient information

Cookies and Analytics

Our website may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

  • Remember user preferences

  • Improve website functionality

  • Analyze traffic and visitor behavior

  • Measure marketing effectiveness through tools such as Google Analytics

Disabling cookies in your browser may impact certain website features, including appointment scheduling and waitlist functionality.

Third-Party Websites

Our website may contain links to external websites or services. IndyCare is not responsible for the content, security, or privacy practices of third-party websites.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices. Updates will be posted on this page along with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

IndyCare – Kannapolis
1706 S. Cannon Blvd, Suite 101
Kannapolis, NC 28083
Phone: (704) 933-2273
Email: info@indycarehealth.com