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Privacy Policy at IndyCare in Hillsborough, NC

Your privacy is very important to us, and this privacy policy exists to explain what information we collect, what we do with it, and how we protect it. We are the sole owners of the information collected on this site. We only have access to collect information that you give us voluntarily. We will not sell or rent this information to anyone. By using our website, www.indycarehealth.com, you are accepting the practices described in this policy.

What we collect and what we do with it: We use any collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

If you sign up for an appointment or request to be contacted by IndyCare, we’ll collect your name, email, phone number, date of birth, and reason for visit. This information will be saved in a secure database.

The combination of your name, email, phone number, and DOB will be used to uniquely identify you, which will allow them to determine if you’re a new or existing patient. If you’re an existing patient, your visit will be associated with your existing medical record, held at the practice.

Your “reason for visit” will be used by IndyCare to plan accordingly and confirm that the visit is appropriate for our practice.

We will use your email address to send appointment confirmations and reminders.
If you tell us your phone number is a mobile number and give us permission to send you text messages, IndyCare will be able to text you about wait times and other updates regarding your scheduled visit.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication. We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

How we protect your information: All web traffic is encrypted is encrypted via SSL.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

When we send emails regarding medical appointments, we will include your name, email, and name of the practice, but we won’t include your date of birth or any medical information.

Your DOB and Reason for Visit will only be transferred to the medical practice over encrypted channels.

How we use cookies
We use cookies to:

  • Store login information that persists across the user’s session.
  • Customize your site experience. For example, we’ll remember the last city you searched in and use that as the starting point the next time you visit the site.
  • Generate website traffic reports in Google Analytics (GA). GA uses their own cookies to provide this information.

If you disable cookies in your browser, you will be able to use the site to search for care, but you will not be able to make appointments or sign up for wait lists.

Consent: By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@indycarehealth.com or via mail at Attn: Privacy Officer, IndyCare, 9555 US 15 501 N, Chapel Hill, NC 27517.