What we collect and what we do with it: We use any collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
If you sign up for an appointment or request to be contacted by IndyCare, we’ll collect your name, email, phone number, date of birth, and reason for visit. This information will be saved in a secure database.
The combination of your name, email, phone number, and DOB will be used to uniquely identify you, which will allow them to determine if you’re a new or existing patient. If you’re an existing patient, your visit will be associated with your existing medical record, held at the practice.
Your “reason for visit” will be used by IndyCare to plan accordingly and confirm that the visit is appropriate for our practice.
We will use your email address to send appointment confirmations and reminders.
If you tell us your phone number is a mobile number and give us permission to send you text messages, IndyCare will be able to text you about wait times and other updates regarding your scheduled visit.
We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
How we protect your information: All web traffic is encrypted is encrypted via SSL.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
When we send emails regarding medical appointments, we will include your name, email, and name of the practice, but we won’t include your date of birth or any medical information.
Your DOB and Reason for Visit will only be transferred to the medical practice over encrypted channels.
- Store login information that persists across the user’s session.
- Customize your site experience. For example, we’ll remember the last city you searched in and use that as the starting point the next time you visit the site.
- Generate website traffic reports in Google Analytics (GA). GA uses their own cookies to provide this information.
If you disable cookies in your browser, you will be able to use the site to search for care, but you will not be able to make appointments or sign up for wait lists.